What happens if we do not comply with a premium payment?

If a premium is not paid on time, you will first receive a payment reminder. In the event of non-payment, a 1st and a 2nd reminder will follow, and the 2nd reminder is to be simultaneously understood as a threat of termination. If there is still no response, the contract will be terminated, and a final invoice will be issued. This must be paid within 30 days, otherwise debt enforcement proceedings will be initiated.

In order to prevent reminders or even more serious consequences, we ask you to contact us immediately in the event of liquidity problems.

The costs for the dunning procedure and collection measures can be found in the cost regulations.